Returns & Refunds
At Sorvella Perfumy, we want you to be completely satisfied with your fragrance; if you are not, you can return unused and sealed products within 14 days of delivery. Please ensure the original packaging remains intact to qualify for a full refund or exchange.
Initiate Your Return
Log in to your account or use our guest portal to download the return form and provide your order details.
Pack the Product
Securely pack the perfume in its original, unopened box and protective outer packaging to prevent damage during transit.
Ship the Parcel
Affix the return label to your package and drop it off at your nearest authorized courier point or post office.
Receive Your Refund
Once our team inspects the returned item, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing