Frequently Asked Questions
Everything you need to know about Sorvella Perfumy products, shipping, and services.
What is the concentration and longevity of Sorvella perfumes?
Our fragrances are formulated as Eau de Parfum (EDP) or Extrait de Parfum, ensuring a high concentration of essential oils. Depending on the specific scent profile, our perfumes typically last between 6 to 10 hours on the skin.
How long does shipping take and what are the costs?
We process orders within 24 hours. Domestic delivery usually takes 2-3 business days, while international shipping can take 5-7 business days. Shipping costs are calculated at checkout based on your location.
Are Sorvella Perfumy products cruelty-free?
Yes, we are committed to ethical beauty standards. None of our finished products or ingredients are tested on animals.
What is your return policy for opened fragrances?
Due to hygiene and safety reasons, we can only accept returns of unopened and sealed perfume bottles within 14 days of delivery. We recommend purchasing our discovery sets or travel sizes if you wish to test a scent before committing to a full bottle.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and various local instant transfer methods depending on your region.
How should I store my perfume to maintain its quality?
To preserve the integrity of the scent, store your perfume in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer rather than a humid bathroom.